About the Market Conduct Code

The following principles summarize our credit union’s Market Conduct Code. The Code recognizes the best practice principles we have pledged to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products or services. The Code demonstrates our commitment to the fair treatment of all those who use our services.

Business Practices:

We are committed to providing fair treatment to all the members and consumers using our products and services. It is a core component of our governance and corporate culture.

Fair Treatment and Fair Sales:

Treating members and consumers fairly and demonstrating fair sales practices at all times are integral parts of our business practices.

Access to Banking Services:

We ensure that all credit union members and consumers are granted access to certain fundamental financial services.

Transparency and Disclosure:

The credit union uses plain-language descriptions of products and services to ensure people make informed decisions.

Complaint Handling:

We examine all complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.

More Information:

To review our full Market Conduct Code, click here.